FAQs about car rentals
At Miles Car Rental, we answer the most common questions customers have about car rentals, that way you can travel without any doubts and enjoy your destination with peace of mind, comfort, and autonomy. Discover the answer to your questions below!
Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
Driver’s license: You must provide a valid driver’s license (Latin Alphabet) issued in your country of residence. If your driver’s license is not in Latin Alphabet, you will be required to provide an international driver’s license along with your driver’s license. An international driver’s license may be mandatory in some areas of the USA. Please verify this information with the corresponding entity before travelling.
Credit card: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
Minimum age: The main driver must be at least 25 years old.
Roundtrip airline and/or cruise tickets.
Valid Passport.
You may pay for your reservation through our website with any of the following options:
- Credit card (Visa, MasterCard, Diners, American Express, y/o Discover).
- Debit card with a Visa or MasterCard logo.
- PayPal
- Apple Pay
- Google Pay
Please note that you may pay for your reservation with Miles Car Rental using a friend’s, relative’s, or company credit card.
Important: Remember that as a requirement, the reservation holder must present a credit card under his/her name at the time of rental. The credit card holder's name must be printed on the card.
You may cancel your reservation using the following link: Cancel my Reservation
To modify your reservation for free, please contact our Customer Service Department.
A cancellation fee of 20% over the prepaid value will apply. Some rental companies manage different cancellation policies such as:
Sixt:
- If you cancel your booking with an anticipation of more than 48 hours prior to the pick-up time registered on your reservation, a penalty of 20% will be applied over the prepaid value.
- A penalty of USD 100.00 will be applied over the prepaid value if the booking is cancelled or modified within 48 hours or less prior to the pick-up time registered on the reservation. If the prepaid value is less than USD 100.00, a refund will not be granted.
- If the booking is not used or if the rental requirements are not met at the counter, a penalty of 100% over the prepaid value will be applied.
Alamo, National and Enterprise: A penalty of 100% will be applied over the prepaid value in case the reservation is not used or, in case the rental requirements are not met at the counter.
You will be able to verify the corresponding cancellation policy on our website before finalizing your reservation.
We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.
The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
Alamo Car Rental in United States
Whether for business or pleasure, a trip always nourishes our spirit, you wish the first day of vacation to arrive as soon as possible and enjoy every moment you’re away from home. In order to have a comfortable and pleasurable trip, is suggested to plan ahead the hotel reservations, plane tickets and car rental. The best thing you can do when travelling to the United States, is to choose an Alamo car rental USA, the safest and easiest way to experience the Uncle Sam’s country.
Alamo agency boasts of a vast experience on the car rental market in USA; although is highly recommended to hire the service directly with them, another safe choice is to rent an Alamo vehicle through an intermediary agency such as Miles Car Rental, authorized agents with whom you will have access to exclusive offers, excellent customer service and unbeatable prices.
By leaving the reservation process in the hand of Miles Car Rental, you can rest assured you're hiring the best service, their qualified and experienced team is ready to give you the required support at any time, besides you can also contact the agents via Skype, E-Mail or Live Chat; easy and fast ways of communication through their Website.
Enjoy this exciting journey through the USA on a comfortable Alamo car and explore all the wonders this country has to offer, the extensive vehicle fleet is at your service to satisfy your likings; we have cars that offer a good service for a reasonable price, we also count with luxury cars, 4X4 and exotic models that will provide the glamour and sophistication you’re looking for.
Nurture your life with happy memories by experiencing this northern country, Miles Car Rental will always be there for you to make of your trip an unforgettable story to share with your loved ones upon your arrival.
